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Objective
¡@¡@Seeking a challenging environment that leverages on my vast logistics experience to further excel in the arena of Supply Chain Management.
¡@¡@Personal Particular
¡@¡@
¡@¡@Name:  Judy Jiang 
¡@¡@Date of Birth :   05 Jan 1971
¡@¡@Marital Status :  Married
¡@¡@Residential Address: Shanghai PuDong
¡@¡@Mobile contact: 1361234567
¡@¡@E-mail:             
¡@¡@Professional Profile
¡@¡@ Analytical problem-solving abilities
¡@¡@Able to react comfortably and quickly in changing environment
¡@¡@Fast learning capability and agility under pressure
¡@¡@Effective leadership and team-building skills
¡@¡@Solid English communication and interpersonal skills
¡@¡@Computer literate
¡@¡@Professional Experience
¡@¡@2004.5 – 2005.7   ******(China) Ltd. (Shanghai Marketing Organization)
¡@¡@Position: Supply Chain Manager
¡@¡@Role & Responsibilities:
¡@¡@ Inventory  planning and control
¡@¡@1. Steer the inventory planning and purchasing process to achieve the inventory accuracy, minimize obsolescence, ensure a high level of product availability, and maintain inventory turnover speed
¡@¡@2. Implement the necessary actions to minimize slow-moving, expired items and inventory shortages in order to maintain a profitable inventory balance
¡¡¡¡ Order processing
¡@¡@1. Execution of order management process to achieve the planned Customer Perfect Order (CPO) rate, maximize On Time Delivery, and minimize order information discrepancies.
¡@¡@2. Order trace & tracking system setup for accurate information flow.
¡@¡@3. Completed the order centralization project / initiatives in Nov 2004.
¡@¡@4. Special solution from goods package, order follow up to delivery service level for key account or remote customer.
¡@¡@3rd party logistics provider selection and management
¡@¡@1. Work with 3rd party logistics providers and custom brokers to improve the inbound and outbound efficiency.
¡@¡@2. Deliver service level improvement continuously.
¡@¡@3. Monthly KPI review with 3PL
¡@¡@4. Completed ChengDu warehouse and transportation outsourcing project / intiatives in Nov 2004.
¡@¡@ Optimization of transportation, warehousing, and order processing in terms of cost, lead time, and safety to ensure logistics quality and reduce total fulfillment costs.
¡@¡@ SAP/H2 project SCM model implementation and support to comply with the common processes.
¡@¡@ Train and develop departmental personnel to provide a consistent level of service in accordance with company policy and ISO 9001 standards
¡@¡@Conduct Monthly EMT meeting review on all operational matters 
¡@¡@ Team management of 10 crews
¡@¡@KPI:   CPO( Customer perfect order):   1st  half of 2004 81.5%   2nd half of 2004 88.9%
¡@¡@ FFM(Fulfillment cost/net sales):   1st half of 2004 6.4%   2nd half of 2004 6.0%
¡@¡@2002.1 – 2004.5   ****** (China) Ltd.( Zhanjiang manufacturing plant)
¡@¡@Position: Customer Service Manager
¡@¡@Role & Responsibilities:
¡@¡@Export and Domestic order processing.
¡@¡@1. Coordinate among Purchasing Department, Warehouse, Production Units, Quality Department, Financial Department, Customs Clearance unit for on time deliveries.
¡@¡@2. KPI:  SOT(Shipped on time):  2002  96.1%,  2003  96.65%,  2004.6  97.45%
¡@¡@ Supply Backorder:    2002   1.4%,  2003   1.24%,  2004.6   0.84%
¡@¡@3. Internal and external communication to ensure proper update and accurate information flow.
¡@¡@4. Prepare for all Export and Domestic delivery documents.
¡@¡@5. Improve the process of export documentation, no customer complaint from Apr.2002.
¡@¡@6. Forwarders communication and management for quality, on time and lowest cost delivery.
¡@¡@ Organize Customer Service Meeting twice/week.
¡@¡@Customer Complaints Handling.
¡@¡@Sales report issuing for the management team.
¡@¡@Team management of 4 crews.
¡@¡@Completed a project on export freight cost in 2002, which resulted in a use of a new forwarder for special products export that helps to shorten delivery time at a lower cost.  This resulted in special products export sales return to be increased from 2.1Million USD in 2002 to 3.5MillionUSD in 2003.
¡@¡@2001.6-2001.12:   Hilti (China) Ltd ( Zhanjiang manufacturing plant)
¡@¡@Position: Warehouse Manager
¡@¡@Role & Responsibilities:
¡@¡@On time goods transferring. 

¡@¡@Stock accuracy controlling. The level of inventory accuracy was maintained over 99%.  
¡¡¡¡¡@¡@ Cycle count controlling.
¡@¡@ First in and First out principle controlling. The accuracy of FIFO was 100%.
¡¡¡¡¡@¡@ Team management of 7 crews.
¡@¡@1999.10-2001.5   China North Industries Zhanjiang Corp. 
¡@¡@Position: Business Representative
¡@¡@Role & Responsibilities:
¡@¡@Attending Guangzhou Fair 4 times as the Business Representative.
¡@¡@Familiar with the procedure of import and Export.
¡@¡@Familiar with foreign trading.
¡@¡@1998.1-1999.10   Guangdong SAPOE Enterprise Group Corp. 
¡@¡@Position: Fax machine department manager
¡@¡@Role & Responsibilities:
¡@¡@ Distribution and stock replenishment of fax machines for 18 branches all over China.
¡@¡@Fax machines spare parts and consuming material stock Management.
¡@¡@ Customer Complaints Handling.
¡@¡@ Team management of 11 crews.
¡@¡@1996.3-1997.12 Beijing Branch of Guangdong SAPOE Enterprise Group Corp.
¡@¡@Position: Sales stuff, Sales Manager
¡@¡@Role & Responsibilities:
¡@¡@ Marketing supervision of Beijing, Tianjin, Hebei and Shanxi of copier, fax machine, duplicator and consuming material. Top seller in Beijing Brach, was promoted to be sales manager after just 6 month’s sales job. 
¡@¡@ Team management of 10 crews
¡@¡@1992.11-1996.2 Guangdong SAPOE Enterprise Group Corp   
¡@¡@Position: English Translator
¡@¡@Role & Responsibilities:
¡@¡@Translation of technical materials.
¡@¡@ Technical documents filing management.
¡@¡@1990.9-1992.10 Qinhuangdao Audio Video Researching Institute 
¡@¡@Position: English Translator
¡@¡@Role & Responsibilities:
¡@¡@Translation of technical materials.
¡@¡@Technical documents filing management.
¡@¡@Education & Training

¡@¡@1987-1990   Hebei TV University  
         ¡@¡@¡@ Majoring:  English
¡@¡@1999-2000  South China Science & Engineering University
         ¡@¡@¡@ MBA Course
¡@¡@2002-2005   Beijing Foreign Studies University
          ¡@¡@    Majoring: English
¡@¡@Management¡A Communications Skills Training in Hilti
¡@¡@1. Supply Chain training in Hilti.
¡@¡@2. “3C” (Customer, Competence, Concentration) training in Hilti.
¡@¡@3. “Red Thread” training in Hilti
¡@¡@4. “Large Account Management Process” training in Hilti
¡@¡@5. “Successful Sales Strategy” training in Hilti
¡@¡@6. “Logistics Best Practice” training in Hilti
¡@¡@Other Experience
¡@¡@Good knowledge of IT application. Microsoft Office suite, Microsoft Project, Microsoft Visio.
¡@¡@Experience in evaluating Management System to suit operations needs, this includes specifications and selection.
¡@¡@References
¡@¡@References are available on request.